Austin Community College - Library Services

Document Delivery (of ACC Library materials)

Found a reference to an article in a periodical which is not located on your campus?

The Library's Document Delivery Service will send any article (located in an ACC Library) to a student or ACC employee at another campus Library that does not have that article.

Document Delivery FAQs

Whom do you ask for assistance?

How much will we copy/send per requester?

What kind of turnaround time can we promise?

How will the requester be informed that the article has arrived?

How long will we keep the articles?
Conditions for photocopying / sending articles:
  • Student (faculty/staff) MUST have a currently valid ACC ID.
  • Citation must be found in an index or bibliography at the requesting campus.
  • Article must not be currently available at the requesting campus.
  • Article must not be on Reserve at the requesting campus.

 
Whom do you ask for assistance?

1-- Reference librarians will assist students with their requests as part of the regular reference process.

2-- Centers and sites circulation staff will assist patrons when there is no reference librarian on duty.

How much will we copy/send per requester?

1-- Maximum of 3 articles per day.

2-- Maximum of 30 pages per day.

e.g., If a student wants 3 articles (article A = 12 pages, article B = 27 pages, article C = 15 pages; total pages = 54), she will have to chose which article(s) she wants copied and sent.

What kind of turnaround time can we promise?

1-- If a request is turned in by 6pm (Mon - Thu), the article will go out in the next morning mail (if that campus has morning mail pickup). If turned in on Friday, Saturday or Sunday, it will go out sometime on Monday.

2-- We can alert students to mail delivery schedules but cannot promise that it will arrive the next day.

How will the requester be informed that the article has arrived?

1-- The requester is responsible for checking at the circulation desk for the requested article.

2-- The Library will not call.

How long will we keep the articles?

1-- We will keep the articles until the end of the current semester.

2-- At the end of the semester,  the file of received articles will be purged and the paper recycled.
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pageauthor: MPeloquin
updated: 6/2007