In order for the library to help find the solution to your problem, we need for you to write down some information before you call or email us.

CYP (223-2037) | EVC (223-5116) | NRG (223-4744) | PIN (223-8113)
RGC (223-3068) | RVS (223-6005) | SAC (223-9181) | library@austincc.edu

• What computer operating system are you using?
• What browser and version are you using?
• What Internet Service Provider areyou using?
• Are you using a modem, LAN, cable modem, ...?
• Have you previously connected to our resources?
• What resource are you trying to use?
• Have you read the Frequently Asked Questions (FAQs)?

• Are you using a Macintosh?  OSX, Leopard...?
• Are you using Windows?  WinowsXP, Vista...?
• Are you using Linnux?

Are you using Firefox, Microsoft Internet Explorer, Opera, or something else? 

The version number can be usually found under the Help menu. ["About Internet Explorer" or "About Firefox"] If you are using AOL, the browser may be integrated, i.e., installed with the whole package, rather than separately. 

In order to be able to access the Internet, you must have service through an Internet Service Provider (ISP).  It may be your institution or employer; you may pay for the service though providers like Roadrunner, AT&T, or, you may be using a service like AOL, Compuserve, or Prodigy.  You might also be using a free service like Netzero.

Do you hear the phone dial when you connect? If so, you are using a standard modem (unless you have its speaker turned off.) If not, does your computer connect to a special box. The high-speed connections require a terminal box/router connection. Note: If you are trying to connect from a business network, let us know.

If yes, we need to know if anything has changed. For example, have you upgraded to Vista, or installed a different Web browser (or newer version of your current browser.) Have you changed providers or connection software?  You may need to remove your proxy settings.

Let us know what you were trying to gain access to.  We might have further information which will be helpful.

You may find your problem and answer here where we have addressed those questions we get most often.