Now, you can ask for assistance from a librarian when ACC Libraries are closed.

ACC Library Services is continuing our online reference chat which is open for service during our regular library hours (8a-8:30p M-F, 8a-4:30p Sat, noon-5:30p Sun).

However, we are excited to pilot an additional online reference chat service to ACC students called 'AskAcademic'.

AskAcademic provides online reference chat to ACC students when ACC LIBRARIES ARE CLOSED on late nights and weekends (beginning 9pm weeknights, 5pm Saturdays, & 6pm Sundays).

Combined with our continuing ACC Library chat service, Ask Academic greatly increases the total hours available to students and faculty to contact a Librarian.

Both chat services are embedded into ACC Blackboard courses, within the "Library Tab". Either chat service is available to ACC students and faculty remotely. You do not need to be on an ACC campus to access either chat service.

What are the main differences between 'ACC Library Chat' & 'Ask Academic Chat'?

• ACC Library Chat
• ACC Library chat is open for service during our regular Library hours.
• ACC Librarians answer all these questions.
• AskAcademic
• AskAcademic online chat is open for service when ACC is closed.
• AskAcademic librarians from other colleges answer questions from ACC students.

First Time User?

How to get started using Ask Academic:

1. Click HERE. (that link should go to http://www.askacademic.org/patronentry_academic.html)
2. Be sure to select AustinC.C. as your college and Texas as your location.
3. Another webpage will open for you to provide login information. Please fill out the form.
4. You may then type in your question and click on "Connect."
5. Your chat box with an AskAcademic librarian appears in the bottom part of the screen.
6. You receive information from the librarian in the top frame. You might receive Web pages, copies of documents, or text helping you find information.
7. If you would like to see a website, click on the web address in the chat area. This will open a browser window with that website in it.
8. When you're done, click on "End Session."

Want a transcript of the chat session?

1. When you are in AskAcademic/Colorado, click the "E-mail/Print" button. This will print your transcript or give you the opportunity to enter your email address to have your transcript emailed to you.
2. You may email askcolorado@cde.state.co.us. Please include the date and time of your call as well as the question you asked. This will help locate the correct transcript. This will then be emailed to you.

Still want more info?