How can I troubleshoot database access problems, account suspended or locked?
Are you off campus or using a personal device on the ACC student wifi network?
When you want to access our electronic subscriptions from off campus or using a personal device on the ACC student wifi network, there are some things you must check before going to those links. Please see the Instructions for Accessing E-Resources page before you try to use those resources.
Note: You will need to enter your currently valid ACCeID and password to use the databases.
Account locked? Don't know why or what to do?
Most accounts are locked when you try multiple time to log in and cannot get in. Your account will have to be reset before you can get to the databases or download any more material.
Submit a help request or ask a reference librarian at any campus to assist you if you need more help.
How can you prevent this from happening?
Make sure you are typing your ACCeID and password correctly. They are case-sensitive and must be entered that way. Check to make sure the CapsLock on your computer is not on.
Try logging in using a different browser. Your browser may have stored an outdated password.
Ask a reference librarian at any campus to assist you if you need more help.
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