Why should you remove proxy settings?

Our authentication system doesn't require any browser configuration. If you do have proxy server settings configured on your browser, you can find information about removing your proxy settings in your browser tools or help.

However, some corporate, dial-up, cable, or broadband connections may automatically configure browsers so their own proxy server is used. It's possible these automatic settings, if they exist, could interfere with the use of our authentication system.

Does your place of work or Internet Service Provider require you to use a proxy server?

Your Internet Service Provider (ISP) or your place of work may use firewalls and/or proxy servers for network security reasons.  You may need to resolve this problem with technical support from your ISP or your company's technical support staff.

Have you read our Frequently Asked Questions (FAQ)?

You may find your problem and answer here where we have addressed those questions we get most often.