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Self-Help Troubleshooting - Online Access

You may want to read through all of the information below first.


If you did not see a login screen asking for your ACCeID, but got a screen for the database you selected, with a message something like this:


THEN...


If you typed in your ACCeID more than a couple time but still couldn't get in.
THEN...


If you typed in your ACCeID but were told that you were not authorized.
THEN...
If you fall in one of the following categories, you will not be authorized (due to license agreements):


STILL HAVING PROBLEMS?

Did you set up your computer with proxy settings earlier? You may need to remove the settings.

Try closing and then reopening your browser after you have completed all the necessary settings.  Sometimes this is necessary before the settings will take effect.

If none of the above solved your problem, and you are still having difficulties,